Return Form
If you wish to request a return for an eligible product, please fill out the form below with the necessary information.
Before submitting your request, please consult the SIARK NEON Return Policy to verify if the product meets the return conditions.
What information do you need to submit?
To process your request, we need your order details, the reason for the return, and relevant photos, if applicable.
Important for Customized Products
Products made to order according to the Customer's specifications, such as text, design, logo, dimensions, colors, or other personalized elements, cannot be returned due to a change of mind, in accordance with applicable legislation.
This rule does not affect the Customer's rights in the event of a defective, non-conforming product, or one that does not match the approved design.
What happens after submitting the form?
Upon receiving your request, we will review the provided information and contact you with the next steps.
Depending on the situation, we may request additional information or photos.
For products eligible for return, you will receive the necessary instructions regarding the shipment of the product.
Product Damaged in Transit?
If the product arrived damaged, you do not need to treat the situation as a standard return.
Please contact us as soon as possible and send us photos of:
- the product;
- the damaged area;
- the packaging;
- the shipping label.
We recommend submitting this information within a maximum of 48 hours of receiving the package.
Need help?
For questions regarding returns, warranty, or an existing order, you can contact us at:
or through the Contact page.