Return and Warranty Policy for Illuminated Signs
At SIARK NEON, every product is checked before shipping. Below you’ll find our return and warranty conditions, as well as how we handle situations where a product arrives damaged or has a technical issue.
Returns of Standard Products
SIARK NEON accepts returns of standard products available in our collection that were not made to order or customized.
For a return to be accepted, the product must:
- be returned within 14 days of delivery;
- be in the same condition as when received;
- show no damage resulting from improper use;
- be accompanied by the information needed to identify the order;
- comply with the conditions set out in the SIARK NEON Terms and Conditions.
After the returned product has been inspected, the refund will be issued in accordance with the conditions applicable to the order.
Customized Products
Custom-made illuminated signs produced according to specifications, dimensions, colors, text, or graphics provided or approved by the customer cannot be returned if the customer changes their mind.
These products are made specifically for each order and are classified as products manufactured according to the consumer’s specifications.
However, if a customized product has a manufacturing defect or does not match the approved design, please contact us so we can review the issue.
SIARK NEON Warranty
SIARK NEON illuminated signs come with a 2-year legal conformity warranty for electrical components, provided they are used correctly and for their intended purpose.
The warranty does not cover problems caused by:
- incorrect installation;
- impacts, shocks, or mechanical damage;
- outdoor use of a product intended exclusively for indoor use;
- contact with water, excessive moisture, or unsuitable conditions;
- modifications made by the customer or third parties;
- improper handling, transport, or storage.
In the event of a technical issue, we may request photos or videos for inspection. If necessary, the product may be sent in for inspection, repair, or replacement, depending on the cause of the issue.
Installation, removal, or work carried out by electricians or other individuals is not covered by the warranty.
Product Damaged in Transit
If your product arrives damaged, please contact us as soon as possible and send clear photos of:
- the product;
- the damaged area;
- the outer packaging;
- the shipping label.
Your request must be submitted within 48 hours of receiving the parcel to contact@siarkneon.com.
After reviewing the situation, we will determine the appropriate solution: repair, replacement, or another option agreed upon with the customer.
Lost or Missing Parcels
If a parcel is lost or does not reach its destination, SIARK NEON will work with the courier company to investigate and resolve the issue.
Please contact us if you notice a delivery issue so that we can submit a request to the carrier.
How to Request a Return or Inspection
For returns, technical issues, or damaged products, please have the following ready:
- the order number;
- the name used to place the order;
- relevant photos or videos;
- a brief description of the issue.
You can contact us at:
or through our Contact page.
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