Frequently Asked Questions
Since 2019, we have been transforming ideas, texts, and logos into custom neon signs, made in our workshop.
Each project is made to order, with attention to design, proportions, and finishes, so that the final sign is exactly as you imagined it.
Do you have a question about ordering, the configurator, delivery, or installation? You can write to us directly on chat or via email.
Below you will find the answers to the most frequently asked questions.
Orders
You can order directly through our configurator or send us your logo, design, or idea via the form on our website.
No. You can place an order without creating an account.
Yes, if production hasn't started yet. Once production begins, changes may no longer be possible.
Payment can be made online using the methods available at checkout.
Yes. Enter the company details during checkout for invoicing.
Customization
Choose the right option: custom text or upload your own logo, drawing, or graphic.
Yes. You can upload the file directly from the dedicated form.
You can tell us the desired size or just one of the dimensions, and we will calculate the correct proportions.
Yes. You have several colors to choose from, including warm white, cool white, pink, red, blue, green, and many more.
Yes. For projects based on a logo or graphics, we confirm the design before production.
Yes. You can add all the important details in the order notes field.
Yes. We can make signs with UV-printed graphics on plexiglass, over which the LED neon is applied. For such projects, send us the design via the custom graphics form, and we will prepare a quote for you.
Production & delivery
Standard production: 3–5 business days. During busy periods, the timeframe may be 7–10 business days.
Generally, the order reaches you in approximately 7–10 days, including production and delivery. For urgent projects, we can offer rush production for an additional cost. Tell us by when you need the sign, and we will confirm which option is possible.
Yes. We ship orders anywhere in Romania.
Yes. We can also deliver outside Romania.
Contact us within 48 hours of delivery and send us photos of the product and the packaging.
Assembly & use
Depending on the model, the signs can be mounted using standoffs, suspended, or placed on a support.
You receive the sign, power supply, dimmer, and the necessary accessories for your chosen version.
Yes. Each sign comes with the appropriate power supply.
Yes, you can control the light intensity using the dimmer included in the order.
Only models specifically designed for outdoor use. Proper protection is required for permanent outdoor use.
Very little. LED technology is energy-efficient, has low consumption, and can be used daily without high operating costs.
Warranty & returns
All signs benefit from a 2-year warranty for technical malfunctions. The warranty does not cover damage caused by improper installation, impacts, water, incorrect use, or other external factors.
Custom-made products cannot be returned due to a change of mind, as they are produced specifically for each customer.
Write to us and send us photos or a video of the issue.
Together we will find the best solution.
Yes. Depending on the situation, certain components such as the power supply or the dimmer can be replaced.
Design & materials
The signs are made of flexible LED neon mounted on a transparent or colored plexiglass base.
We have a varied range of colors. The available options appear in the configurator or can be determined together with us.
In most cases, yes, if the font can be technically adapted for production.
Most logos can be transformed into a light sign, but some very fine details may require minor adjustments.
We can create signs from a single piece of plexiglass up to approximately 3 meters, depending on the design and proportions. For larger projects, the sign can be divided into multiple plexiglass panels, allowing us to create installations of considerable size without compromising the final appearance or the assembly.
For large projects, we recommend that you contact us directly.
Didn't find the right answer? Write to us at contact@siarkneon.com or leave us a message via the form, and we will get back to you as soon as possible.


