Privacy Policy | Neon Siark

The protection of personal data is important to us. This Privacy Policy explains how SI4RK CONCEPT ART&DESIGN SRL, the operator of the SIARK NEON website, collects, uses, stores and protects the personal data of users and customers.

By using our website, you confirm that you have read and understood this Privacy Policy.

1. Data Controller

The controller of personal data is:

SI4RK CONCEPT ART&DESIGN SRL
Str. Calea București nr. 7, Moara Vlăsiei, Ilfov, Romania
E-mail: contact@siarkneon.com
Website: www.siarkneon.com

2. What Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of data:

Identification data

first and last name;
company name, where applicable;
tax identification number, for legal entities.

Contact details

e-mail address;
telephone number;
delivery address;
billing address.

Order data

products ordered;
order amounts;
order history;
delivery information;
details required to process the order.

Technical data

IP address;
type of device used;
browser used;
operating system;
information about browsing activity on the website.

Data provided through forms

messages submitted through the contact form;
information submitted through order forms;
files, images, logos, sketches or graphics submitted to personalise products.

3. How We Collect Data

Personal data may be collected through:

placing an order;
completing contact forms;
completing forms for customised products;
subscribing to the newsletter;
communicating by e-mail, telephone or WhatsApp;
creating or using a customer account;
using the website;
using cookies and similar technologies.

4. Purposes of Data Processing

We process personal data to:

process and confirm orders;
produce customised products;
deliver orders;
issue invoices and tax documents;
communicate with customers;
provide the requested services;
handle questions, requests and complaints;
administer warranties and returns;
improve our services and user experience;
ensure the operation and security of the website;
comply with legal obligations;
send commercial communications where the user has given consent.

5. Legal Basis for Processing

Personal data is processed, as applicable, on the basis of:

the performance of a contract or steps taken at the user's request before entering into a contract;
compliance with applicable legal obligations;
the user's consent;
SIARK NEON's legitimate interest in improving its services, preventing fraud and ensuring the security of the website.

6. Who We May Share Data With

Personal data may be disclosed to third parties only when necessary to provide services or comply with legal obligations.

These may include:

courier companies;
payment processors;
IT service providers;
web hosting and administration providers;
marketing and analytics service providers;
accounting service providers;
public authorities, where required by law.

SIARK NEON does not sell or rent users' personal data to third parties.

7. Transfer of Data Outside the European Economic Area

Some of the service providers used by SIARK NEON may process data outside the European Economic Area.

In such cases, data is transferred only in accordance with applicable data protection legislation, using appropriate legal mechanisms to protect the information.

8. How Long We Keep Data

Personal data is kept only for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable law.

Tax documents and order-related information may be kept for the periods prescribed by accounting and tax legislation.

Data used for commercial communications is kept until consent is withdrawn or the user unsubscribes.

9. How We Protect Data

We apply appropriate technical and organisational measures to protect personal data against:

unauthorised access;
accidental loss;
unauthorised disclosure;
alteration;
destruction;
improper use.

Although we make every effort to protect information, no computer system can guarantee absolute security.

10. Your Rights

Under the provisions of Regulation (EU) 2016/679 (GDPR), you may exercise the following rights:

the right to access your personal data;
the right to rectify your data;
the right to erase your data;
the right to restrict processing;
the right to data portability;
the right to object;
the right to withdraw consent;
the right to lodge a complaint with the competent authority.

To exercise these rights, you can contact us at:

contact@siarkneon.com

We may request additional information to verify the identity of the person making the request.

11. Newsletter and Commercial Communications

If you have given your consent, you may receive communications about:

new products;
promotions;
special offers;
SIARK NEON projects and news.

You can unsubscribe at any time using the unsubscribe link included in the messages you receive or by contacting us directly.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

12. Cookies and Similar Technologies

The website uses cookies and similar technologies for:

the operation of the online store;
remembering certain preferences;
traffic analysis;
improving the user experience;
measuring website performance;
marketing activities, where the required consent has been given.

Further information is available on the Cookie Policy page.

13. Files and Graphics Submitted for Customised Products

To create a customised illuminated sign, the Customer may send SIARK NEON logos, drawings, sketches, photographs, images or other graphic materials.

These files are used to assess the request, prepare a quote, create a mock-up and produce the order.

Files and information received are kept only for as long as necessary to handle the request, fulfil the order or comply with applicable legal obligations.

14. Customer Accounts

If the website allows you to create a customer account, the data associated with the account may be used to:

access orders;
manage personal information;
simplify the ordering process;
manage the relationship with the Customer.

The Customer is responsible for keeping their login details confidential.

15. Links to Third-Party Websites

The website may contain links to external platforms or services.

SIARK NEON does not control the privacy policies of these websites and recommends that users review the policies applicable to each external service.

16. Changes to the Privacy Policy

SIARK NEON reserves the right to amend this Privacy Policy when necessary to:

comply with legislative changes;
update its services;
change how the website operates;
introduce new providers or technologies.

The updated version will be published on this page and will take effect on the date of publication.

17. Contact

For any questions about the protection of personal data or to exercise your rights, you can contact us at: